Welcome to Your First Service Experience
When you schedule your first appointment with Billy Rogers, Inc., you can expect a professional and seamless experience for all your heating and cooling or plumbing needs. Here’s what you can anticipate during your initial visit:
Before Your Appointment
• Receive a confirmation email with your scheduled time window
• Get a reminder call the day before your appointment
• Clear access to relevant work areas in your home
During the Service Visit
• Our uniformed technician will arrive within the designated time frame
• Professional inspection of your system
• Clear explanation of any identified issues
• Upfront pricing before any work begins
• Detailed recommendations for repairs or maintenance
What to Have Ready
1. System information (if available)
2. Description of any problems you’ve noticed
3. Questions about your HVAC or plumbing concerns
4. Access to work areas and electrical panels
5. Payment method of your choice
Our Service Guarantee
Every service call is backed by our satisfaction guarantee. Our technicians maintain a clean work area and will thoroughly explain all completed work before departing.
After Your Service
• Receive detailed documentation of services performed
• Get maintenance recommendations
• Schedule follow-up visits if needed
• Access to 24/7 emergency services
Contact our office with any questions before your first appointment. We’re committed to making your initial experience the beginning of a lasting service relationship.